If you have any questions or suggestions please contact us on [email protected]

Question : Is there a minimum order value.

Answer  : Yes – Orders need to be over €10.00 before freight.

Question : I am in the EU – Is VAT included in the Price Shown on the Website?

Answer : Yes. Prices include VAT at the Irish Rate for the product. The standard rate of VAT in Ireland  is 23%. If you are EU Vat registered you can input your VAT number at checkout and once confirmed by the EU database the VAT will be removed.
Question: Do you sell to the UK ?
Answer: Yes – Orders to the UK need to be over  €150.00 – No vat is charged. The buyer pays for the UK customs clearance and any VAT & Duty HMRC requires.

Question: Why do UK customers need to buy over €150.00 ?

Answer: UK Law is that for orders under €150.00 we have to register for UK Vat – bill the UK Vat when you buy and account for the Vat by completing  UK VAT returns. This is too complex and costly for us to do.

Question: I am in the UK – is VAT included in the prices on the website?
Answer: Yes. The prices include the Irish VAT until you login. After you login the VAT included is ZERO rate. Please note the requirement for a minimum order over €150.00

Question: I am in the UK do I pay EU VAT.

Answer: No. Sales to the UK have EU Zero VAT rate.

Question: I am in the UK do I pay UK VAT?
Answer: Yes. You will be contacted by Parcel Force to pay the UK VAT and customs admin  before the goods are delivered.
Parcel Force send you a letter detailing the amount due and how to pay. There is a minimum order value of over €150.00 for UK customers. We pay the Irish Post to deliver the goods and the customer pays the UK charges to Parcel force.  The customer pays the UK Vat and Parcel Force customs admin charge.

Question: Is there any delays to deliveries to UK due to Brexit?

Answer: Yes . At the moment it takes Parcelforce 2-3 days to get orders through UK customs. Parcels will be held at the local depot until  customs payment is received. Parcel force post you a letter showing the amount due and how to pay.

This delays the delivery .

Standard Orders are sent by courier and cost €5.96 per order to Ireland.
Germany and The Netherlands €21.66 per order.
UK orders are sent by registered post and are free delivery for orders over €150.00.

This covers the UK mainland only. Customs import admin charge, vat and duty are payable by the buyer.

We try our best to have your order dispatched within 7 days of receiving your order and payment.  We are an Irish company so if you are based in Ireland delivery should be between 1 and 2 working days from dispatch. Delivery to UK  takes longer because of customs . It takes between  5 and 15  days from dispatch. Germany and The Netherlands take between 4 and 6 working days.
We deliver our orders to the courier once a week.  

General Returns:

You have 48 hours from receipt of goods to inform us in writing if an item is missing, damaged or you wish to return it for any other reason. Claims outside this period will not be accepted. We are happy to give you a credit note or refund for any stock item that we agree to you returning undamaged, in its original packaging, saleable as new and at your own expense. We will not accept goods returned without prior authorisation or in a non-saleable as new condition. Any Item you wish to return, for any reason, is to be returned at your own expense.  Montessori Materials.ie do not arrange collection of any item. Packaging must not have writing or postage on it.
Products bought for use in schools are not covered by consumer legislation.