If you have any questions or suggestions please contact us on [email protected]
Question : I am in the EU – Is VAT included in the Price Shown on the Website?
Answer : Yes. Prices include VAT at the Irish Rate for the product. The standard rate of VAT in Ireland is 23%. If you are EU Vat registered you can input your VAT number at checkout and once confirmed by the EU database the VAT will be removed.
Question: Do you sell to the UK ?
Answer: Yes. There is a Minimum Order Value of over £135.00
Question: Why do UK customers need to buy over £135.00 ?
Answer: UK Law is that for orders under £135.00 we have to register for UK Vat – bill the UK Vat when you buy and account for the Vat by completing UK VAT returns. This is too complex and costly for us to do.
Question: I am in the UK – is VAT included in the prices on the website?
Answer: Yes. The prices include the Irish VAT until you login. After you login the VAT included is ZERO rate. Please note the requirement for a minimum order over £135.00 which is at the zero rate vat.
Question: I am in the UK do I pay EU VAT.
Answer: No. Sales to the UK have EU Zero VAT rate.
Question: I am in the UK do I pay UK VAT?
Answer: Yes. You will be contacted to pay the UK VAT before the goods are delivered. There is a minimum order value of over £135.00 for UK customers. We pay the freight and the customs clearance charges. The customer pays the UK Vat.
Question: Is there any delays to deliveries to UK due to Brexit?
Answer: Yes. At the moment the courier company in Ireland and their UK partners Parcelforce are finding the process of presenting goods for customs clearance is causing delays in deliveries. Parcelforce now has this extra processes not just for goods arriving from Ireland but also all the other EU countries. In time it is expected the necessary resources and customer know how will allow a much quicker process.